Submit a complaint | ERC's complaint and feedback mechanism

Submit complaint anonymously

First name

Last name

E-mail address

Please note that if you do not provide any means of communication, we will be able to communicate with you only through the secure inbox on this page. Please retain the case number provided after the submission. No notifications will be sent to you upon additional questions or status change. Therefore it is advisable to provide at least one mode of communication for effective follow-up.

Phone number

What country are you located in?

Are you currently in the temporarily occupied territories of Ukraine?

What is your complaint about?

If your complaint is related to a specific ERC programme, please select the relevant programme

Please describe the situation and provide details relevant to your complaint

For statistical purposes, please specify your gender:

For statistical purposes, please specify your age:

Estonian Refugee Council uses the information you provide to receive, review and respond to your complaint, feedback or request for information.

Access to personal information is limited to authorised staff who need it to handle the submission. Information used for reporting is aggregated or anonymised where appropriate.

For more information about how Estonian Refugee Council processes personal data and your data protection rights, please see the ERC Data Protection Policy.